Privacy Policy

1. Introduction

Welcome to DispatchWave Logistics (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through SMS, phone calls, email, or other communication channels.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

1. Personal Information, including your name, email address, phone number, company name, and any other information you voluntarily provide.
2. Communication Data, including SMS messages, emails, phone call records, and customer support communications.
3. Website Usage Data, including your IP address, browser type, device information, pages visited, and other analytics data collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

1. Provide and manage our dispatching and logistics services.
2. Respond to your inquiries and quote requests.
3. Communicate regarding your account or requested services.
4. Send dispatch updates, appointment reminders, and service notifications.
5. Improve our website and customer experience.
6. Comply with legal and regulatory requirements.

4. SMS Communications and Consent

By providing your mobile phone number and opting in through our website or other approved methods, you expressly consent to receive SMS text messages from DispatchWave Logistics.

These messages may include:

1. Dispatch and service updates
2. Quote responses
3. Appointment confirmations
4. Customer support communications
5. Account notifications
6. Important service-related information
7. Promotional or marketing messages (where applicable)

Your consent to receive SMS messages is not a condition of purchasing any service.

4.1 Methods of Consent Collection

We collect SMS consent through one or more of the following methods:

1. Website contact forms
2. Quote request forms
3. Checkbox opt-ins
4. Phone conversations with verbal consent
5. Written agreements
6. Third-party lead generation platforms that clearly disclose SMS consent

Whenever consent is collected, users are informed that they are agreeing to receive SMS communications from DispatchWave Logistics.

4.2 Information Provided During Consent

Before opting in, users are informed about:

1. The purpose of SMS communications.
2. Expected message frequency (which may vary).
3. Standard message and data rate disclosures.
4. How to opt out by replying STOP.
5. How to receive assistance by replying HELP.

4.3 Opting Out

You may opt out of SMS communications at any time.

1. Reply STOP to any SMS message to unsubscribe.
2. Reply HELP for assistance.
3. You may also contact us directly using the contact information provided below.

After opting out, you will no longer receive SMS messages unless you opt in again.

Message frequency may vary.

Standard message and data rates may apply.

4.4 SMS Consent Records

For compliance and security purposes, we may securely maintain records of SMS consent, including:

1. Date and time of consent
2. Consent method
3. IP address (where applicable)
4. Communication history related to consent

These records are retained only as necessary to meet legal and regulatory requirements.

5. SMS Terms & Conditions

By opting in to receive SMS communications from DispatchWave Logistics, you acknowledge and agree that:

1. Message frequency may vary depending on your inquiries and requested services.
2. Message and data rates may apply according to your mobile carrier.
3. You may opt out at any time by replying STOP.
4. You may request assistance by replying HELP.
5. Your consent is voluntary and may be withdrawn at any time.

For additional information, please review our Privacy Policy and Terms & Conditions available on our website.

6. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers who assist us in operating our business, delivering services, processing communications, or complying with legal obligations. These providers are required to maintain the confidentiality and security of your information.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

1. Access your personal information.
2. Correct inaccurate information.
3. Request deletion of your personal information.
4. Withdraw your consent to marketing communications.
5. Opt out of SMS communications.
6. Request information about how your personal data is processed.

To exercise these rights, please contact us using the information below.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or our SMS communication practices, please contact us.

DispatchWave Logistics

Website: https://dispatchwavelogistics.com

Email: info@dispatchwavelogistics.com

Phone: (903) 751-1474

By using our website, requesting our services, or opting in to receive SMS communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.